FAQ & Return Policy

The World of Warcraft®: 20 Years of Music event will take place over two days. The event dates and concert times are as follows:

• September 27, 2024
  • Evening Concert: 7:30 PM
• September 28, 2024
  • Matinee Concert: 1:30 PM
  • Evening Concert: 7:30 PM
• September 29, 2024
  • Evening Concert: 5:00 PM

The World of Warcraft®: 20 Years of Music event will take place at the Théâtre de Beaulieu in Lausanne, Switzerland

Blizzard Entertainment is the official partner of this event. To discover more about our collaboration with Blizzard Entertainment, follow us on our social media accounts on Instagram, Twitter/X and Facebook. 

Absolutely! The World of Warcraft®: 20 Years of Music event is a wonderful introduction to the rich and immersive World of Warcraft music. This event is designed to celebrate the iconic scores that have defined the game over two decades, providing a fantastic experience whether you’re a long-time fan or new to the universe. 

World of Warcraft®: 20 Years of Music is exclusively scheduled to take place at the Théâtre de Beaulieu in Lausanne, Switzerland.

Subscribe to our newsletter to receive updates on potential international events

• Online sales at Ticketino – the cheapest and fastest way
• Ticket hotline on 0900 441 441 (CHF 1.-/min., fixed network tariff) – 24/7 telephone order
• Ticket agencies in Switzerland – pay in cash at about 1000 points of sale (post office, BLS, …)

Once purchased, tickets cannot be exchanged or refunded.

In case of a definite cancellation, ticket purchasers will be informed by TICKETINO and Helvepic within a few days after notification by e-mail about the procedure. If the purchase was made at a ticket agency, the money can usually be reclaimed from the same ticket agency in case of cancellation.

Hotels by Fassbind is the official partner of our event. They have several hotels in Lausanne, with different price range: Swiss Chocolate, Swiss Wine, Alpha, Palmiers and Agora. Thanks to our partnership, all ticket holders receive a 10% discount when they book on https://byfassbind.com. Details are contained in the order confirmation email.  

While we encourage you to stay in our partner’s hotels, there are several other options in Lausanne and nearby. Below is a list of other affordable hotels in Lausanne. This list is non-exhaustive and provided for information purposes only. We are not affiliated with any of these hotels. 

• Jeunhotel (hostel) 
• Tulip Inn (5 minutes walk from the venue) 
• Moxy 
• Ibis Lausanne Centre 
• Ibis Styles Flon 
• Hôtel du Marché 
• Swiss Tech Hotel 
• Starling Hotel 
• Mövenpick 

Plane

If you plan to travel to Switzerland by plane, there are two major airports:

Geneva (Recommended)

Lausanne can be reached very easily by train from Geneva Airport. The journey time is between 45min and 1h and there are frequent departures. You can find more information and plan your journey on the website of the train company (CFF) (select “Genève-Aéroport” as the starting point of your journey).

Zurich

Lausanne can be reached by train from Zurich Airport. The journey time is longer than from Geneva, around 2h30, and there are frequent departures. You can find more information and plan your journey on the website of the train company (CFF) (select “Zürich Flughafen” as the starting point of your journey).

Train

Switzerland has a very good train network and it’s a very convenient way to travel within the country. Lausanne is very well connected to the train network.  You can find more information and plan your journey on the website of the train company (CFF)

The Théâtre de Beaulieu is located at Av. des Bergières 10, 1004 Lausanne. 

It can easily be reached by public transport, with direct lines from the train station. There nearest bus stops are : 

• Beaulieu : line 2 and 21 
• Beaulieu-Jomini : line 2, 3, 20 and 21 

You can find more information on the website of the Lausanne public transport company www.t-l.ch/en 

If you come by car, the venue has an underground car park with 500 spaces. Other car park in the vicinity are Vélodrome-Lausanne, Riponne, and Valentin.  

For more information regarding the venue, accessibility, you can visit Beaulieu’s website. 
https://beaulieu-lausanne.com/en/useful-links/ 

The venue is accessible for people with reduced mobility, with step-free access and elevators. Spaces on the ground floor are reserved for wheelchairs, though their number is limited for safety reasons. These places can be booked on ticketino.com and appear as “PRM” on the seat map. These tickets include a free seat for an assistant companion. To receive your free companion ticket, please contact us at ticket@helvepic.com.

Assistance dogs are welcomed in the venue. 

If you require any assistance at the venue, please notify a member of the reception staff. If you have any questions or concerns prior to your visit, please do not hesitate to contact us at ticket@helvepic.com.

We love cosplay! You are welcome to attend the event in your favorite costume, in compliance with the following rules: 

• Weapons, props looking like weapons, or any object destined to be used as weapon are not allowed on site (for example, a craft foam dagger, a firearm replica or brass knuckles all fall in this category and are strictly forbidden). 

• All objects with metallic outline (such as spikey bracelets and belts) are forbidden.  

• Your cosplay must not bother in any way the other visitors, especially during the concert: in particular, bulky elements and headgear (helmets, hats, massive wigs or elven ears, horns…) will have to be removed before entering the concert hall. If they are bigger than a small bag or tote bag, they must be left in the free cloakroom. 

• Any object that is not attached to your costume (staff, spell book…) is considered a prop. In this case, standard security rules apply and any object larger than a small bag or tote bag must be left in the free cloakroom. We decline all responsibility in case of damage. 

• Our event is family friendly. Nudity, prosthetic genitalia and suggestive costumes are forbidden. 

• Costumes inciting hate crimes and uniforms, emblems, or flags of organizations responsible for crimes against humanity are forbidden. 

The organizers reserve the right to deny entry or confiscate any props or part of costume deemed too bulky or potentially dangerous. 

Please note that there may be professional cosplayers on site: in this case, they are accredited and may follow different regulations. 

For your own comfort, we’d like to remind you that the concert is being held in an auditorium and that seating space is limited and might not be suitable for bulky costumes. 

If you have any questions regarding this topic, do not hesitate to contact us at connect@helvepic.com 

Feel free to capture photos of your experience and share them on social media using #WoWConcert24, but please refrain from recording videos. Make sure to turn off your flash and set your phone to silent mode to respect the performance and artists.

Yes, the venue has several bars that offer drinks and snacks. However, food and drinks are not allowed inside the auditorium. 

No, you cannot bring food or drinks in the venue. However, several bars offer drinks and snacks. 

Yes, a free cloakroom is available. We ask that all bulky items and especially any props are deposited in the cloakroom. We decline all responsibility for any damage that might occur. 

Backpacks and larger bags are allowed but must be deposited in the free cloakroom.