FAQ & Return Policy

Last Update : May 14, 2024

Event Details

What are the dates and times for the event?

The World of Warcraft®: 20 Years of Music event will take place over two days. The event dates and concert times are as follows:

  • September 27, 2024
    • Evening Concert: 7:30 PM
  • September 28, 2024
    • Matinee Concert: 1:30 PM
    • Evening Concert: 7:30 PM

Where is the event being held?

The World of Warcraft®: 20 Years of Music event will take place at the Théâtre de Beaulieu in Lausanne, Switzerland

Tickets

How do I purchase tickets, and what are the different ticket options?

  • Online sales at Ticketino – the cheapest and fastest way
  • Ticket hotline on 0900 441 441 (CHF 1.-/min., fixed network tariff) – 24/7 telephone order
  • Ticket agencies in Switzerland – pay in cash at about 1000 points of sale (post office, BLS, …)

I can’t attend the event. Can I get a refund ? (Return Policy)

Once purchased, tickets cannot be exchanged or refunded.

In case of a definite cancellation, ticket purchasers will be informed by TICKETINO and Helvepic within a few days after notification by e-mail about the procedure. If the purchase was made at a ticket agency, the money can usually be reclaimed from the same ticket agency in case of cancellation.

Travel and Acccomodations

Where can I stay in Lausanne ?

There are several hotels in Lausanne and nearby. While we don’t have any partnership with accommodation providers, here’s a (non-exhaustive) list of affordable hotels in Lausanne:

This list is provided for information purposes only. We are not affiliated with any of these hotels.

I live abroad. How do I come to Lausanne?

Plane

If you plan to travel to Switzerland by plane, there are two major airports:

Geneva (Recommended)

Lausanne can be reached very easily by train from Geneva Airport. The journey time is between 45min and 1h and there are frequent departures. You can find more information and plan your journey on the website of the train company (CFF) (select “Genève-Aéroport” as the starting point of your journey).

Zurich

Lausanne can be reached by train from Zurich Airport. The journey time is longer than from Geneva, around 2h30, and there are frequent departures. You can find more information and plan your journey on the website of the train company (CFF) (select “Zürich Flughafen” as the starting point of your journey).

Train

Switzerland has a very good train network and it’s a very convenient way to travel within the country. Lausanne is very well connected to the train network.  You can find more information and plan your journey on the website of the train company (CFF)

How can I access the venue?

The event is held at the Théâtre de Beaulieu, located at Avenue des Bergières 10, 1004 Lausanne.

More information to come.

Accessibility

Are there provisions for people with access needs and wheelchair users ?

The venue is accessible for people with reduced mobility, with step-free access and elevators. Spaces on the ground floor are reserved for wheelchairs, though their number is limited for safety reasons. These places can be booked on ticketino.com and appear as “PRM” on the seat map. These tickets include a free seat for an assistant companion. To receive your free companion ticket, please contact us at ticket@helvepic.com.

If you require any assistance at the venue, please notify a member of the reception staff. If you have any questions or concerns prior to your visit, please do not hesitate to contact us at ticket@helvepic.com.

Safety and Regulations

I am a cosplayer. Do you have policies regarding costumes, weapons and props ?

More information to come