FAQ & Return Policy

Last Update : May 14, 2024

Event Details

What are the dates and times for the event?

The World of Warcraft®: 20 Years of Music event will take place over two days. The event dates and concert times are as follows:

  • September 27, 2024
    • Evening Concert: 7:30 PM
  • September 28, 2024
    • Matinee Concert: 1:30 PM
    • Evening Concert: 7:30 PM

Where is the event being held?

The World of Warcraft®: 20 Years of Music event will take place at the Théâtre de Beaulieu in Lausanne, Switzerland

Is Blizzard Entertainment involved in the organization of the 'World of Warcraft: 20 Years of Music' event?

Blizzard Entertainment is the official partner of this event. To discover more about our collaboration with Blizzard Entertainment, follow us on our social media accounts on Instagram, Twitter/X and Facebook. 


How do I purchase tickets, and what are the different ticket options?

  • Online sales at Ticketino – the cheapest and fastest way
  • Ticket hotline on 0900 441 441 (CHF 1.-/min., fixed network tariff) – 24/7 telephone order
  • Ticket agencies in Switzerland – pay in cash at about 1000 points of sale (post office, BLS, …)

I can’t attend the event. Can I get a refund ? (Return Policy)

Once purchased, tickets cannot be exchanged or refunded.

In case of a definite cancellation, ticket purchasers will be informed by TICKETINO and Helvepic within a few days after notification by e-mail about the procedure. If the purchase was made at a ticket agency, the money can usually be reclaimed from the same ticket agency in case of cancellation.

Travel and Acccomodations

Where can I stay in Lausanne ?

Hotels by Fassbind is the official partner of our event. They have several hotels in Lausanne, with different price range: Swiss Chocolate, Swiss Wine, Alpha, Palmiers and Agora. Thanks to our partnership, all ticket holders receive a 10% discount when they book on https://byfassbind.com. Details are contained in the order confirmation email.  

While we encourage you to stay in our partner’s hotels, there are several other options in Lausanne and nearby. Below is a list of other affordable hotels in Lausanne. This list is non-exhaustive and provided for information purposes only. We are not affiliated with any of these hotels. 

I live abroad. How do I come to Lausanne?


If you plan to travel to Switzerland by plane, there are two major airports:

Geneva (Recommended)

Lausanne can be reached very easily by train from Geneva Airport. The journey time is between 45min and 1h and there are frequent departures. You can find more information and plan your journey on the website of the train company (CFF) (select “Genève-Aéroport” as the starting point of your journey).


Lausanne can be reached by train from Zurich Airport. The journey time is longer than from Geneva, around 2h30, and there are frequent departures. You can find more information and plan your journey on the website of the train company (CFF) (select “Zürich Flughafen” as the starting point of your journey).


Switzerland has a very good train network and it’s a very convenient way to travel within the country. Lausanne is very well connected to the train network.  You can find more information and plan your journey on the website of the train company (CFF)

How can I access the venue?

The Théâtre de Beaulieu is located at Av. des Bergières 10, 1004 Lausanne. 

It can easily be reached by public transport, with direct lines from the train station. There nearest bus stops are : 

  • Beaulieu : line 2 and 21 
  • Beaulieu-Jomini : line 2, 3, 20 and 21 

You can find more information on the website of the Lausanne public transport company www.t-l.ch/en 

If you come by car, the venue has an underground car park with 500 spaces. Other car park in the vicinity are Vélodrome-Lausanne, Riponne, and Valentin.  


Are there provisions for people with access needs and wheelchair users ?

The venue is accessible for people with reduced mobility, with step-free access and elevators. Spaces on the ground floor are reserved for wheelchairs, though their number is limited for safety reasons. These places can be booked on ticketino.com and appear as “PRM” on the seat map. These tickets include a free seat for an assistant companion. To receive your free companion ticket, please contact us at ticket@helvepic.com.

Assistance dogs are welcomed in the venue. 

If you require any assistance at the venue, please notify a member of the reception staff. If you have any questions or concerns prior to your visit, please do not hesitate to contact us at ticket@helvepic.com.

Safety and Regulations

I am a cosplayer. Do you have policies regarding costumes, weapons and props ?

More information to come

Additional Services 

Is food and drinks available at the venue ?

Yes, the venue has several bars that offer drinks and snacks. However, food and drinks are not allowed inside the auditorium. 

Can I bring food and/or drinks with me in the venue ?

No, you cannot bring food or drinks in the venue. However, several bars offer drinks and snacks. 

Do you have a cloakroom?

Yes, a free cloakroom is available. We ask that all bulky items and especially any props are deposited in the cloakroom. We decline all responsibility for any damage that might occur. 

Can I bring my bag to the venue ?

Backpacks and larger bags are allowed but must be deposited in the free cloakroom.